_aws_profile Input Column
The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role. | STRUCT(
"type" VARCHAR,
"name" VARCHAR,
"account_id" VARCHAR,
"via_profile_name" VARCHAR,
"assumed_role_arn" VARCHAR,
"organization" STRUCT(
"account_name" VARCHAR,
"id" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[],
"master_account" STRUCT(
"id" VARCHAR,
"email" VARCHAR
),
"parents" STRUCT(
"type" VARCHAR,
"id" VARCHAR,
"name" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[]
)[]
)
) |
contact
Information about the contact. | STRUCT(
"arn" VARCHAR,
"id" VARCHAR,
"initial_contact_id" VARCHAR,
"previous_contact_id" VARCHAR,
"initiation_method" VARCHAR,
"name" VARCHAR,
"description" VARCHAR,
"channel" VARCHAR,
"queue_info" STRUCT(
"id" VARCHAR,
"enqueue_timestamp" TIMESTAMP_S
),
"agent_info" STRUCT(
"id" VARCHAR,
"connected_to_agent_timestamp" TIMESTAMP_S,
"agent_pause_duration_in_seconds" BIGINT,
"hierarchy_groups" STRUCT(
"level1" STRUCT(
"arn" VARCHAR
),
"level2" STRUCT(
"arn" VARCHAR
),
"level3" STRUCT(
"arn" VARCHAR
),
"level4" STRUCT(
"arn" VARCHAR
),
"level5" STRUCT(
"arn" VARCHAR
)
),
"device_info" STRUCT(
"platform_name" VARCHAR,
"platform_version" VARCHAR,
"operating_system" VARCHAR
),
"capabilities" STRUCT(
"video" VARCHAR
)
),
"initiation_timestamp" TIMESTAMP_S,
"disconnect_timestamp" TIMESTAMP_S,
"last_update_timestamp" TIMESTAMP_S,
"last_paused_timestamp" TIMESTAMP_S,
"last_resumed_timestamp" TIMESTAMP_S,
"total_pause_count" BIGINT,
"total_pause_duration_in_seconds" BIGINT,
"scheduled_timestamp" TIMESTAMP_S,
"related_contact_id" VARCHAR,
"wisdom_info" STRUCT(
"session_arn" VARCHAR
),
"queue_time_adjustment_seconds" BIGINT,
"queue_priority" BIGINT,
"tags" MAP(VARCHAR, VARCHAR),
"connected_to_system_timestamp" TIMESTAMP_S,
"routing_criteria" STRUCT(
"steps" STRUCT(
"expiry" STRUCT(
"duration_in_seconds" BIGINT,
"expiry_timestamp" TIMESTAMP_S
),
"expression" STRUCT(
"attribute_condition" STRUCT(
"name" VARCHAR,
"value" VARCHAR,
"proficiency_level" DOUBLE,
"match_criteria" STRUCT(
"agents_criteria" STRUCT(
"agent_ids" VARCHAR[]
)
),
"comparison_operator" VARCHAR
)
),
"status" VARCHAR
)[],
"activation_timestamp" TIMESTAMP_S,
"index" BIGINT
),
"customer" STRUCT(
"device_info" STRUCT(
"platform_name" VARCHAR,
"platform_version" VARCHAR,
"operating_system" VARCHAR
),
"capabilities" STRUCT(
"video" VARCHAR
)
),
"campaign" STRUCT(
"campaign_id" VARCHAR
),
"answering_machine_detection_status" VARCHAR,
"customer_voice_activity" STRUCT(
"greeting_start_timestamp" TIMESTAMP_S,
"greeting_end_timestamp" TIMESTAMP_S
),
"quality_metrics" STRUCT(
"agent" STRUCT(
"audio" STRUCT(
"quality_score" DOUBLE,
"potential_quality_issues" VARCHAR[]
)
),
"customer" STRUCT(
"audio" STRUCT(
"quality_score" DOUBLE,
"potential_quality_issues" VARCHAR[]
)
)
),
"disconnect_details" STRUCT(
"potential_disconnect_issue" VARCHAR
),
"segment_attributes" MAP(VARCHAR, STRUCT(
"value_string" VARCHAR
))
) |
Show child fields- contact.agent_info
Information about the agent who accepted the contact. Show child fields- contact.agent_info.agent_pause_duration_in_seconds
Agent pause duration for a contact in seconds. - contact.agent_info.capabilities
The configuration for the allowed capabilities for participants present over the call. Show child fields- contact.agent_info.capabilities.video
The configuration having the video sharing capabilities for participants over the call.
- contact.agent_info.connected_to_agent_timestamp
The timestamp when the contact was connected to the agent. - contact.agent_info.device_info
Information regarding Agent’s device. Show child fields- contact.agent_info.device_info.operating_system
Operating system that the participant used for the call. - contact.agent_info.device_info.platform_name
Name of the platform that the participant used for the call. - contact.agent_info.device_info.platform_version
Version of the platform that the participant used for the call.
- contact.agent_info.hierarchy_groups
The agent hierarchy groups for the agent. Show child fields- contact.agent_info.hierarchy_groups.level1
The group at level one of the agent hierarchy. Show child fields- contact.agent_info.hierarchy_groups.level1.arn
The Amazon Resource Name (ARN) of the group.
- contact.agent_info.hierarchy_groups.level2
The group at level two of the agent hierarchy. Show child fields- contact.agent_info.hierarchy_groups.level2.arn
The Amazon Resource Name (ARN) of the group.
- contact.agent_info.hierarchy_groups.level3
The group at level three of the agent hierarchy. Show child fields- contact.agent_info.hierarchy_groups.level3.arn
The Amazon Resource Name (ARN) of the group.
- contact.agent_info.hierarchy_groups.level4
The group at level four of the agent hierarchy. Show child fields- contact.agent_info.hierarchy_groups.level4.arn
The Amazon Resource Name (ARN) of the group.
- contact.agent_info.hierarchy_groups.level5
The group at level five of the agent hierarchy. Show child fields- contact.agent_info.hierarchy_groups.level5.arn
The Amazon Resource Name (ARN) of the group.
- contact.agent_info.id
The identifier of the agent who accepted the contact.
- contact.answering_machine_detection_status
Indicates how an outbound campaign call is actually disposed if the contact is connected to Amazon Connect. - contact.arn
The Amazon Resource Name (ARN) for the contact. - contact.campaign
Information associated with a campaign. Show child fields- contact.campaign.campaign_id
A unique identifier for a campaign.
- contact.channel
How the contact reached your contact center. - contact.connected_to_system_timestamp
The timestamp when customer endpoint connected to Amazon Connect. - contact.customer
Information about the Customer on the contact. Show child fields- contact.customer.capabilities
The configuration for the allowed capabilities for participants present over the call. Show child fields- contact.customer.capabilities.video
The configuration having the video sharing capabilities for participants over the call.
- contact.customer.device_info
Information regarding Customer’s device. Show child fields- contact.customer.device_info.operating_system
Operating system that the participant used for the call. - contact.customer.device_info.platform_name
Name of the platform that the participant used for the call. - contact.customer.device_info.platform_version
Version of the platform that the participant used for the call.
- contact.customer_voice_activity
Information about customer’s voice activity. Show child fields- contact.customer_voice_activity.greeting_end_timestamp
Timestamp that measures the end of the customer greeting from an outbound voice call. - contact.customer_voice_activity.greeting_start_timestamp
Timestamp that measures the beginning of the customer greeting from an outbound voice call.
- contact.description
The description of the contact. - contact.disconnect_details
Information about the call disconnect experience. Show child fields- contact.disconnect_details.potential_disconnect_issue
Indicates the potential disconnection issues for a call. This field is not populated if the service does not detect potential issues.
- contact.disconnect_timestamp
The timestamp when the customer endpoint disconnected from Amazon Connect. - contact.id
The identifier for the contact. - contact.initial_contact_id
If this contact is related to other contacts, this is the ID of the initial contact. - contact.initiation_method
Indicates how the contact was initiated. - contact.initiation_timestamp
The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact. - contact.last_paused_timestamp
The timestamp when the contact was last paused. - contact.last_resumed_timestamp
The timestamp when the contact was last resumed. - contact.last_update_timestamp
The timestamp when contact was last updated. - contact.name
The name of the contact. - contact.previous_contact_id
If this contact is not the first contact, this is the ID of the previous contact. - contact.quality_metrics
Information about the quality of the participant's media connection. Show child fields- contact.quality_metrics.agent
Information about the quality of Agent media connection. Show child fields- contact.quality_metrics.agent.audio
Information about the audio quality of the Agent Show child fields- contact.quality_metrics.agent.audio.potential_quality_issues[]
- contact.quality_metrics.agent.audio.quality_score
Number measuring the estimated quality of the media connection.
- contact.quality_metrics.customer
Information about the quality of Customer media connection. Show child fields- contact.quality_metrics.customer.audio
Information about the audio quality of the Customer Show child fields- contact.quality_metrics.customer.audio.potential_quality_issues[]
- contact.quality_metrics.customer.audio.quality_score
Number measuring the estimated quality of the media connection.
- contact.queue_info
If this contact was queued, this contains information about the queue. Show child fields- contact.queue_info.enqueue_timestamp
The timestamp when the contact was added to the queue. - contact.queue_info.id
The unique identifier for the queue.
- contact.queue_priority
An integer that represents the queue priority to be applied to the contact (lower priorities are routed preferentially). Cannot be specified if the QueueTimeAdjustmentSeconds is specified. Must be statically defined, must be larger than zero, and a valid integer value. Default Value is 5. - contact.queue_time_adjustment_seconds
An integer that represents the queue time adjust to be applied to the contact, in seconds (longer/larger queue time are routed preferentially). Cannot be specified if the QueuePriority is specified. Must be statically defined and a valid integer value. - contact.related_contact_id
The contactId that is related to this contact. - contact.routing_criteria
Latest routing criteria on the contact. Show child fields- contact.routing_criteria.activation_timestamp
The timestamp indicating when the routing criteria is set to active. A routing criteria is activated when contact is transferred to a queue. ActivationTimestamp will be set on routing criteria for contacts in agent queue even though Routing criteria is never activated for contacts in agent queue. - contact.routing_criteria.index
Information about the index of the routing criteria. - contact.routing_criteria.steps[]
Show child fields- contact.routing_criteria.steps[].expiry
An object to specify the expiration of a routing step. Show child fields- contact.routing_criteria.steps[].expiry.duration_in_seconds
The number of seconds to wait before expiring the routing step. - contact.routing_criteria.steps[].expiry.expiry_timestamp
The timestamp indicating when the routing step expires.
- contact.routing_criteria.steps[].expression
A tagged union to specify expression for a routing step. Show child fields- contact.routing_criteria.steps[].expression.attribute_condition
An object to specify the predefined attribute condition. Show child fields- contact.routing_criteria.steps[].expression.attribute_condition.comparison_operator
The operator of the condition. - contact.routing_criteria.steps[].expression.attribute_condition.match_criteria
An object to define AgentsCriteria. Show child fields- contact.routing_criteria.steps[].expression.attribute_condition.match_criteria.agents_criteria
An object to define agentIds. Show child fields- contact.routing_criteria.steps[].expression.attribute_condition.match_criteria.agents_criteria.agent_ids[]
- contact.routing_criteria.steps[].expression.attribute_condition.name
The name of predefined attribute. - contact.routing_criteria.steps[].expression.attribute_condition.proficiency_level
The proficiency level of the condition. - contact.routing_criteria.steps[].expression.attribute_condition.value
The value of predefined attribute.
- contact.routing_criteria.steps[].status
Represents status of the Routing step.
- contact.scheduled_timestamp
The timestamp, in Unix epoch time format, at which to start running the inbound flow. - contact.segment_attributes
A set of system defined key-value pairs stored on individual contact segments using an attribute map. The attributes are standard Amazon Connect attributes and can be accessed in flows. Attribute keys can include only alphanumeric, -, and _ characters. This field can be used to show channel subtype. For example, connect:Guide or connect:SMS. - contact.tags
Tags associated with the contact. This contains both Amazon Web Services generated and user-defined tags. - contact.total_pause_count
Total pause count for a contact. - contact.total_pause_duration_in_seconds
Total pause duration for a contact in seconds. - contact.wisdom_info
Information about Amazon Connect Wisdom. Show child fields- contact.wisdom_info.session_arn
The Amazon Resource Name (ARN) of the Wisdom session.
|