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AWS for Query.Farm

aws.connect.describe_routing_profile

Example SQL Queries

SELECT * FROM
aws.connect.describe_routing_profile
WHERE
"instance_id" = 'VALUE'
AND "routing_profile_id" = 'VALUE';

Description

Describes the specified routing profile.

Table Definition

Column NameColumn Data Type
instance_id Required Input Column

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

VARCHAR
routing_profile_id Required Input Column

The identifier of the routing profile.

VARCHAR
_aws_profile Input Column

The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role.

STRUCT(
    "type" VARCHAR,
    "name" VARCHAR,
    "account_id" VARCHAR,
    "via_profile_name" VARCHAR,
    "assumed_role_arn" VARCHAR,
    "organization" STRUCT(
        "account_name" VARCHAR,
        "id" VARCHAR,
        "tags" STRUCT(
            "key" VARCHAR,
            "value" VARCHAR
        )[],
        "master_account" STRUCT(
            "id" VARCHAR,
            "email" VARCHAR
        ),
        "parents" STRUCT(
            "type" VARCHAR,
            "id" VARCHAR,
            "name" VARCHAR,
            "tags" STRUCT(
                "key" VARCHAR,
                "value" VARCHAR
            )[]
        )[]
    )
)
Show child fields
_aws_profile.account_id

The AWS account id

_aws_profile.assumed_role_arn

The ARN of the assumed role

_aws_profile.name

The unique name of the profile.

_aws_profile.organization

Information about this profile's membership in the AWS organization.

Show child fields
_aws_profile.organization.account_name

The name of account speciifed by the organization

_aws_profile.organization.id

The organization id

_aws_profile.organization.master_account
Show child fields
_aws_profile.organization.master_account.email

The organization master account email address

_aws_profile.organization.master_account.id

The organization master account id

_aws_profile.organization.parents[]
Show child fields
_aws_profile.organization.parents[].id

The id of the parent

_aws_profile.organization.parents[].name

The name of the parent

_aws_profile.organization.parents[].tags[]
Show child fields
_aws_profile.organization.parents[].tags[].key
_aws_profile.organization.parents[].tags[].value
_aws_profile.organization.parents[].type

The type of parent can be an organization unit or a root

_aws_profile.organization.tags[]
Show child fields
_aws_profile.organization.tags[].key
_aws_profile.organization.tags[].value
_aws_profile.type

The type of profile, either 'credentials' or 'assumed_role'

_aws_profile.via_profile_name

This IAM role for this profile is assumed by first utilizing another profile with this name to obtain credentials.

_aws_region Input Column

The AWS region to use.

VARCHAR
routing_profile

The routing profile.

STRUCT(
    "instance_id" VARCHAR,
    "name" VARCHAR,
    "routing_profile_arn" VARCHAR,
    "routing_profile_id" VARCHAR,
    "description" VARCHAR,
    "media_concurrencies" STRUCT(
        "channel" VARCHAR,
        "concurrency" BIGINT,
        "cross_channel_behavior" STRUCT(
            "behavior_type" VARCHAR
        )
    )[],
    "default_outbound_queue_id" VARCHAR,
    "tags" MAP(VARCHAR, VARCHAR),
    "number_of_associated_queues" BIGINT,
    "number_of_associated_users" BIGINT,
    "agent_availability_timer" VARCHAR,
    "last_modified_time" TIMESTAMP_S,
    "last_modified_region" VARCHAR,
    "is_default" BOOLEAN,
    "associated_queue_ids" VARCHAR[]
)
Show child fields
routing_profile.agent_availability_timer

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

routing_profile.associated_queue_ids[]
routing_profile.default_outbound_queue_id

The identifier of the default outbound queue for this routing profile.

routing_profile.description

The description of the routing profile.

routing_profile.instance_id

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

routing_profile.is_default

Whether this a default routing profile.

routing_profile.last_modified_region

The Amazon Web Services Region where this resource was last modified.

routing_profile.last_modified_time

The timestamp when this resource was last modified.

routing_profile.media_concurrencies[]
Show child fields
routing_profile.media_concurrencies[].channel

The channels that agents can handle in the Contact Control Panel (CCP).

routing_profile.media_concurrencies[].concurrency

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

routing_profile.media_concurrencies[].cross_channel_behavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Show child fields
routing_profile.media_concurrencies[].cross_channel_behavior.behavior_type

Specifies the other channels that can be routed to an agent handling their current channel.

routing_profile.name

The name of the routing profile.

routing_profile.number_of_associated_queues

The number of associated queues in routing profile.

routing_profile.number_of_associated_users

The number of associated users in routing profile.

routing_profile.routing_profile_arn

The Amazon Resource Name (ARN) of the routing profile.

routing_profile.routing_profile_id

The identifier of the routing profile.

routing_profile.tags

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.