| Column Name | Column Data Type |
|---|
instance_id Required Input Column
The identifier of Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance. | VARCHAR |
time_range Required Input Column
Time range that you want to search results. | STRUCT(
"type" VARCHAR,
"start_time" TIMESTAMP_S,
"end_time" TIMESTAMP_S
) |
Show child fields- time_range.end_time
The end time of the time range. - time_range.start_time
The start time of the time range. - time_range.type
The type of timestamp to search.
|
search_criteria Input Column
The search criteria to be used to return contacts. | STRUCT(
"agent_ids" VARCHAR[],
"agent_hierarchy_groups" STRUCT(
"l1_ids" VARCHAR[],
"l2_ids" VARCHAR[],
"l3_ids" VARCHAR[],
"l4_ids" VARCHAR[],
"l5_ids" VARCHAR[]
),
"channels" VARCHAR[],
"contact_analysis" STRUCT(
"transcript" STRUCT(
"criteria" STRUCT(
"participant_role" VARCHAR,
"search_text" VARCHAR[],
"match_type" VARCHAR
)[],
"match_type" VARCHAR
)
),
"initiation_methods" VARCHAR[],
"queue_ids" VARCHAR[],
"searchable_contact_attributes" STRUCT(
"criteria" STRUCT(
"key" VARCHAR,
"values" VARCHAR[]
)[],
"match_type" VARCHAR
)
) |
Show child fields- search_criteria.agent_hierarchy_groups
The agent hierarchy groups of the agent at the time of handling the contact. Show child fields- search_criteria.agent_hierarchy_groups.l1_ids[]
- search_criteria.agent_hierarchy_groups.l2_ids[]
- search_criteria.agent_hierarchy_groups.l3_ids[]
- search_criteria.agent_hierarchy_groups.l4_ids[]
- search_criteria.agent_hierarchy_groups.l5_ids[]
- search_criteria.agent_ids[]
- search_criteria.channels[]
- search_criteria.contact_analysis
Search criteria based on analysis outputs from Amazon Connect Contact Lens. Show child fields- search_criteria.contact_analysis.transcript
Search criteria based on transcript analyzed by Amazon Connect Contact Lens. Show child fields- search_criteria.contact_analysis.transcript.criteria[]
Show child fields- search_criteria.contact_analysis.transcript.criteria[].match_type
The match type combining search criteria using multiple search texts in a transcript criteria. - search_criteria.contact_analysis.transcript.criteria[].participant_role
The participant role in a transcript - search_criteria.contact_analysis.transcript.criteria[].search_text[]
- search_criteria.contact_analysis.transcript.match_type
The match type combining search criteria using multiple transcript criteria.
- search_criteria.initiation_methods[]
- search_criteria.queue_ids[]
- search_criteria.searchable_contact_attributes
The search criteria based on user-defined contact attributes that have been configured for contact search. For more information, see Search by custom contact attributes in the Amazon Connect Administrator Guide. To use SearchableContactAttributes in a search request, the GetContactAttributes action is required to perform an API request. For more information, see https://docs.aws.amazon.com/service-authorization/latest/reference/list_amazonconnect.html#amazonconnect-actions-as-permissionsActions defined by Amazon Connect. Show child fields- search_criteria.searchable_contact_attributes.criteria[]
Show child fields- search_criteria.searchable_contact_attributes.criteria[].key
The key containing a searchable user-defined contact attribute. - search_criteria.searchable_contact_attributes.criteria[].values[]
- search_criteria.searchable_contact_attributes.match_type
The match type combining search criteria using multiple searchable contact attributes.
|
sort Input Column
Specifies a field to sort by and a sort order. | STRUCT(
"field_name" VARCHAR,
"order" VARCHAR
) |
Show child fields- sort.field_name
The name of the field on which to sort. - sort.order
An ascending or descending sort.
|
_aws_profile Input Column
The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role. | STRUCT(
"type" VARCHAR,
"name" VARCHAR,
"account_id" VARCHAR,
"via_profile_name" VARCHAR,
"assumed_role_arn" VARCHAR,
"organization" STRUCT(
"account_name" VARCHAR,
"id" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[],
"master_account" STRUCT(
"id" VARCHAR,
"email" VARCHAR
),
"parents" STRUCT(
"type" VARCHAR,
"id" VARCHAR,
"name" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[]
)[]
)
) |
Show child fields- _aws_profile.account_id
The AWS account id - _aws_profile.assumed_role_arn
The ARN of the assumed role - _aws_profile.name
The unique name of the profile. - _aws_profile.organization
Information about this profile's membership in the AWS organization. Show child fields- _aws_profile.organization.account_name
The name of account speciifed by the organization - _aws_profile.organization.id
The organization id - _aws_profile.organization.master_account
Show child fields- _aws_profile.organization.master_account.email
The organization master account email address - _aws_profile.organization.master_account.id
The organization master account id
- _aws_profile.organization.parents[]
Show child fields- _aws_profile.organization.parents[].id
The id of the parent - _aws_profile.organization.parents[].name
The name of the parent - _aws_profile.organization.parents[].tags[]
Show child fields- _aws_profile.organization.parents[].tags[].key
- _aws_profile.organization.parents[].tags[].value
- _aws_profile.organization.parents[].type
The type of parent can be an organization unit or a root
- _aws_profile.organization.tags[]
Show child fields- _aws_profile.organization.tags[].key
- _aws_profile.organization.tags[].value
- _aws_profile.type
The type of profile, either 'credentials' or 'assumed_role' - _aws_profile.via_profile_name
This IAM role for this profile is assumed by first utilizing another profile with this name to obtain credentials.
|
_aws_region Input Column
The AWS region to use. | VARCHAR |
contacts
Information about the contacts. | STRUCT(
"arn" VARCHAR,
"id" VARCHAR,
"initial_contact_id" VARCHAR,
"previous_contact_id" VARCHAR,
"initiation_method" VARCHAR,
"channel" VARCHAR,
"queue_info" STRUCT(
"id" VARCHAR,
"enqueue_timestamp" TIMESTAMP_S
),
"agent_info" STRUCT(
"id" VARCHAR,
"connected_to_agent_timestamp" TIMESTAMP_S
),
"initiation_timestamp" TIMESTAMP_S,
"disconnect_timestamp" TIMESTAMP_S,
"scheduled_timestamp" TIMESTAMP_S
)[] |
Show child fields- contacts[]
Show child fields- contacts[].agent_info
Information about the agent who accepted the contact. Show child fields- contacts[].agent_info.connected_to_agent_timestamp
The timestamp when the contact was connected to the agent. - contacts[].agent_info.id
The identifier of the agent who accepted the contact.
- contacts[].arn
The Amazon Resource Name (ARN) of the contact. - contacts[].channel
How the contact reached your contact center. - contacts[].disconnect_timestamp
The timestamp when the customer endpoint disconnected from Amazon Connect. - contacts[].id
The identifier of the contact summary. - contacts[].initial_contact_id
If this contact is related to other contacts, this is the ID of the initial contact. - contacts[].initiation_method
Indicates how the contact was initiated. - contacts[].initiation_timestamp
The date and time this contact was initiated, in UTC time. For INBOUND, this is when the contact arrived. For OUTBOUND, this is when the agent began dialing. For CALLBACK, this is when the callback contact was created. For TRANSFER and QUEUE_TRANSFER, this is when the transfer was initiated. For API, this is when the request arrived. For EXTERNAL_OUTBOUND, this is when the agent started dialing the external participant. For MONITOR, this is when the supervisor started listening to a contact. - contacts[].previous_contact_id
If this contact is not the first contact, this is the ID of the previous contact. - contacts[].queue_info
If this contact was queued, this contains information about the queue. Show child fields- contacts[].queue_info.enqueue_timestamp
The timestamp when the contact was added to the queue. - contacts[].queue_info.id
The unique identifier for the queue.
- contacts[].scheduled_timestamp
The timestamp, in Unix epoch time format, at which to start running the inbound flow.
|
total_count
The total number of contacts which matched your search query. | BIGINT |