Skip to content
AWS for Query.Farm

aws.connect.search_routing_profiles

Example SQL Queries

SELECT * FROM
aws.connect.search_routing_profiles
WHERE
"instance_id" = 'VALUE';

Description

Searches routing profiles in an Amazon Connect instance, with optional filtering.

Table Definition

Column NameColumn Data Type
instance_id Required Input Column

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

VARCHAR
search_criteria Input Column

The search criteria to be used to return routing profiles.

The name and description fields support "contains" queries with a minimum of 2 characters and a maximum of 25 characters. Any queries with character lengths outside of this range will throw invalid results. 

STRUCT(
    "string_condition" STRUCT(
        "field_name" VARCHAR,
        "value" VARCHAR,
        "comparison_type" VARCHAR
    )
)
Show child fields
search_criteria.string_condition

A leaf node condition which can be used to specify a string condition.

The currently supported values for FieldName are associatedQueueIds, name, description, and resourceID.

Show child fields
search_criteria.string_condition.comparison_type

The type of comparison to be made when evaluating the string condition.

search_criteria.string_condition.field_name

The name of the field in the string condition.

search_criteria.string_condition.value

The value of the string.

search_filter Input Column

Filters to be applied to search results.

STRUCT(
    "tag_filter" STRUCT(
        "or_conditions" STRUCT(
            "tag_key" VARCHAR,
            "tag_value" VARCHAR
        )[][],
        "and_conditions" STRUCT(
            "tag_key" VARCHAR,
            "tag_value" VARCHAR
        )[],
        "tag_condition" STRUCT(
            "tag_key" VARCHAR,
            "tag_value" VARCHAR
        )
    )
)
Show child fields
search_filter.tag_filter

An object that can be used to specify Tag conditions inside the SearchFilter. This accepts an OR of AND (List of List) input where:

  • Top level list specifies conditions that need to be applied with OR operator

  • Inner list specifies conditions that need to be applied with AND operator.

Show child fields
search_filter.tag_filter.and_conditions[]
Show child fields
search_filter.tag_filter.and_conditions[].tag_key

The tag key in the tag condition.

search_filter.tag_filter.and_conditions[].tag_value

The tag value in the tag condition.

search_filter.tag_filter.or_conditions[][]
Show child fields
search_filter.tag_filter.or_conditions[][].tag_key

The tag key in the tag condition.

search_filter.tag_filter.or_conditions[][].tag_value

The tag value in the tag condition.

search_filter.tag_filter.tag_condition

A leaf node condition which can be used to specify a tag condition.

Show child fields
search_filter.tag_filter.tag_condition.tag_key

The tag key in the tag condition.

search_filter.tag_filter.tag_condition.tag_value

The tag value in the tag condition.

_aws_profile Input Column

The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role.

STRUCT(
    "type" VARCHAR,
    "name" VARCHAR,
    "account_id" VARCHAR,
    "via_profile_name" VARCHAR,
    "assumed_role_arn" VARCHAR,
    "organization" STRUCT(
        "account_name" VARCHAR,
        "id" VARCHAR,
        "tags" STRUCT(
            "key" VARCHAR,
            "value" VARCHAR
        )[],
        "master_account" STRUCT(
            "id" VARCHAR,
            "email" VARCHAR
        ),
        "parents" STRUCT(
            "type" VARCHAR,
            "id" VARCHAR,
            "name" VARCHAR,
            "tags" STRUCT(
                "key" VARCHAR,
                "value" VARCHAR
            )[]
        )[]
    )
)
Show child fields
_aws_profile.account_id

The AWS account id

_aws_profile.assumed_role_arn

The ARN of the assumed role

_aws_profile.name

The unique name of the profile.

_aws_profile.organization

Information about this profile's membership in the AWS organization.

Show child fields
_aws_profile.organization.account_name

The name of account speciifed by the organization

_aws_profile.organization.id

The organization id

_aws_profile.organization.master_account
Show child fields
_aws_profile.organization.master_account.email

The organization master account email address

_aws_profile.organization.master_account.id

The organization master account id

_aws_profile.organization.parents[]
Show child fields
_aws_profile.organization.parents[].id

The id of the parent

_aws_profile.organization.parents[].name

The name of the parent

_aws_profile.organization.parents[].tags[]
Show child fields
_aws_profile.organization.parents[].tags[].key
_aws_profile.organization.parents[].tags[].value
_aws_profile.organization.parents[].type

The type of parent can be an organization unit or a root

_aws_profile.organization.tags[]
Show child fields
_aws_profile.organization.tags[].key
_aws_profile.organization.tags[].value
_aws_profile.type

The type of profile, either 'credentials' or 'assumed_role'

_aws_profile.via_profile_name

This IAM role for this profile is assumed by first utilizing another profile with this name to obtain credentials.

_aws_region Input Column

The AWS region to use.

VARCHAR
approximate_total_count

The total number of routing profiles which matched your search query.

BIGINT
routing_profiles

Information about the routing profiles.

STRUCT(
    "instance_id" VARCHAR,
    "name" VARCHAR,
    "routing_profile_arn" VARCHAR,
    "routing_profile_id" VARCHAR,
    "description" VARCHAR,
    "media_concurrencies" STRUCT(
        "channel" VARCHAR,
        "concurrency" BIGINT,
        "cross_channel_behavior" STRUCT(
            "behavior_type" VARCHAR
        )
    )[],
    "default_outbound_queue_id" VARCHAR,
    "tags" MAP(VARCHAR, VARCHAR),
    "number_of_associated_queues" BIGINT,
    "number_of_associated_users" BIGINT,
    "agent_availability_timer" VARCHAR,
    "last_modified_time" TIMESTAMP_S,
    "last_modified_region" VARCHAR,
    "is_default" BOOLEAN,
    "associated_queue_ids" VARCHAR[]
)[]
Show child fields
routing_profiles[]
Show child fields
routing_profiles[].agent_availability_timer

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

routing_profiles[].associated_queue_ids[]
routing_profiles[].default_outbound_queue_id

The identifier of the default outbound queue for this routing profile.

routing_profiles[].description

The description of the routing profile.

routing_profiles[].instance_id

The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.

routing_profiles[].is_default

Whether this a default routing profile.

routing_profiles[].last_modified_region

The Amazon Web Services Region where this resource was last modified.

routing_profiles[].last_modified_time

The timestamp when this resource was last modified.

routing_profiles[].media_concurrencies[]
Show child fields
routing_profiles[].media_concurrencies[].channel

The channels that agents can handle in the Contact Control Panel (CCP).

routing_profiles[].media_concurrencies[].concurrency

The number of contacts an agent can have on a channel simultaneously.

Valid Range for VOICE: Minimum value of 1. Maximum value of 1.

Valid Range for CHAT: Minimum value of 1. Maximum value of 10.

Valid Range for TASK: Minimum value of 1. Maximum value of 10.

routing_profiles[].media_concurrencies[].cross_channel_behavior

Defines the cross-channel routing behavior for each channel that is enabled for this Routing Profile. For example, this allows you to offer an agent a different contact from another channel when they are currently working with a contact from a Voice channel.

Show child fields
routing_profiles[].media_concurrencies[].cross_channel_behavior.behavior_type

Specifies the other channels that can be routed to an agent handling their current channel.

routing_profiles[].name

The name of the routing profile.

routing_profiles[].number_of_associated_queues

The number of associated queues in routing profile.

routing_profiles[].number_of_associated_users

The number of associated users in routing profile.

routing_profiles[].routing_profile_arn

The Amazon Resource Name (ARN) of the routing profile.

routing_profiles[].routing_profile_id

The identifier of the routing profile.

routing_profiles[].tags

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.