| Column Name | Column Data Type |
|---|
contact_id Required Input Column
The identifier of the contact. | VARCHAR |
instance_id Required Input Column
The identifier of the Amazon Connect instance. | VARCHAR |
max_results Input Column
The maximum number of results to return per page. | BIGINT |
next_token Input Column
If there are additional results, this is the token for the next set of results. If response includes nextToken there are two possible scenarios: -
There are more segments so another call is required to get them. -
There are no more segments at this time, but more may be available later (real-time analysis is in progress) so the client should call the operation again to get new segments. If response does not include nextToken, the analysis is completed (successfully or failed) and there are no more segments to retrieve. | VARCHAR |
_aws_profile Input Column
The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role. | STRUCT(
"type" VARCHAR,
"name" VARCHAR,
"account_id" VARCHAR,
"via_profile_name" VARCHAR,
"assumed_role_arn" VARCHAR,
"organization" STRUCT(
"account_name" VARCHAR,
"id" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[],
"master_account" STRUCT(
"id" VARCHAR,
"email" VARCHAR
),
"parents" STRUCT(
"type" VARCHAR,
"id" VARCHAR,
"name" VARCHAR,
"tags" STRUCT(
"key" VARCHAR,
"value" VARCHAR
)[]
)[]
)
) |
Show child fields- _aws_profile.account_id
The AWS account id - _aws_profile.assumed_role_arn
The ARN of the assumed role - _aws_profile.name
The unique name of the profile. - _aws_profile.organization
Information about this profile's membership in the AWS organization. Show child fields- _aws_profile.organization.account_name
The name of account speciifed by the organization - _aws_profile.organization.id
The organization id - _aws_profile.organization.master_account
Show child fields- _aws_profile.organization.master_account.email
The organization master account email address - _aws_profile.organization.master_account.id
The organization master account id
- _aws_profile.organization.parents[]
Show child fields- _aws_profile.organization.parents[].id
The id of the parent - _aws_profile.organization.parents[].name
The name of the parent - _aws_profile.organization.parents[].tags[]
Show child fields- _aws_profile.organization.parents[].tags[].key
- _aws_profile.organization.parents[].tags[].value
- _aws_profile.organization.parents[].type
The type of parent can be an organization unit or a root
- _aws_profile.organization.tags[]
Show child fields- _aws_profile.organization.tags[].key
- _aws_profile.organization.tags[].value
- _aws_profile.type
The type of profile, either 'credentials' or 'assumed_role' - _aws_profile.via_profile_name
This IAM role for this profile is assumed by first utilizing another profile with this name to obtain credentials.
|
segments
An analyzed transcript or category. | STRUCT(
"transcript" STRUCT(
"id" VARCHAR,
"participant_id" VARCHAR,
"participant_role" VARCHAR,
"content" VARCHAR,
"begin_offset_millis" BIGINT,
"end_offset_millis" BIGINT,
"sentiment" VARCHAR,
"issues_detected" STRUCT(
"character_offsets" STRUCT(
"begin_offset_char" BIGINT,
"end_offset_char" BIGINT
)
)[]
),
"categories" STRUCT(
"matched_categories" VARCHAR[],
"matched_details" MAP(VARCHAR, STRUCT(
"points_of_interest" STRUCT(
"begin_offset_millis" BIGINT,
"end_offset_millis" BIGINT
)[]
))
),
"post_contact_summary" STRUCT(
"content" VARCHAR,
"status" VARCHAR,
"failure_code" VARCHAR
)
)[] |
Show child fields- segments[]
Show child fields- segments[].categories
The matched category rules. Show child fields- segments[].categories.matched_categories[]
- segments[].categories.matched_details
The category rule that was matched and when it occurred in the transcript.
- segments[].post_contact_summary
Information about the post-contact summary. Show child fields- segments[].post_contact_summary.content
The content of the summary. - segments[].post_contact_summary.failure_code
If the summary failed to be generated, one of the following failure codes occurs: -
QUOTA_EXCEEDED: The number of concurrent analytics jobs reached your service quota. -
INSUFFICIENT_CONVERSATION_CONTENT: The conversation needs to have at least one turn from both the participants in order to generate the summary. -
FAILED_SAFETY_GUIDELINES: The generated summary cannot be provided because it failed to meet system safety guidelines. -
INVALID_ANALYSIS_CONFIGURATION: This code occurs when, for example, you're using a language that isn't supported by generative AI-powered post-contact summaries. -
INTERNAL_ERROR: Internal system error. - segments[].post_contact_summary.status
Whether the summary was successfully COMPLETED or FAILED to be generated.
- segments[].transcript
The analyzed transcript. Show child fields- segments[].transcript.begin_offset_millis
The beginning offset in the contact for this transcript. - segments[].transcript.content
The content of the transcript. - segments[].transcript.end_offset_millis
The end offset in the contact for this transcript. - segments[].transcript.id
The identifier of the transcript. - segments[].transcript.issues_detected[]
Show child fields- segments[].transcript.issues_detected[].character_offsets
The offset for when the issue was detected in the segment. Show child fields- segments[].transcript.issues_detected[].character_offsets.begin_offset_char
The beginning of the issue. - segments[].transcript.issues_detected[].character_offsets.end_offset_char
The end of the issue.
- segments[].transcript.participant_id
The identifier of the participant. Valid values are CUSTOMER or AGENT. - segments[].transcript.participant_role
The role of participant. For example, is it a customer, agent, or system. - segments[].transcript.sentiment
The sentiment detected for this piece of transcript.
|