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AWS for Query.Farm

aws.support.describe_create_case_options

Example SQL Queries

SELECT * FROM
aws.support.describe_create_case_options
WHERE
"issue_type" = 'VALUE'
AND "service_code" = 'VALUE'
AND "language" = 'VALUE'
AND "category_code" = 'VALUE';

Description

Returns a list of CreateCaseOption types along with the corresponding supported hours and language availability. You can specify the language categoryCode, issueType and serviceCode used to retrieve the CreateCaseOptions.

  • You must have a Business, Enterprise On-Ramp, or Enterprise Support plan to use the Amazon Web Services Support API.

  • If you call the Amazon Web Services Support API from an account that doesn't have a Business, Enterprise On-Ramp, or Enterprise Support plan, the SubscriptionRequiredException error message appears. For information about changing your support plan, see Amazon Web Services Support.

Table Definition

Column NameColumn Data Type
category_code Required Input Column

The category of problem for the support case. You also use the DescribeServices operation to get the category code for a service. Each Amazon Web Services service defines its own set of category codes.

VARCHAR
issue_type Required Input Column

The type of issue for the case. You can specify customer-service or technical. If you don't specify a value, the default is technical.

VARCHAR
language Required Input Column

The language in which Amazon Web Services Support handles the case. Amazon Web Services Support currently supports Chinese (“zh”), English ("en"), Japanese ("ja") and Korean (“ko”). You must specify the ISO 639-1 code for the language parameter if you want support in that language.

VARCHAR
service_code Required Input Column

The code for the Amazon Web Services service. You can use the DescribeServices operation to get the possible serviceCode values.

VARCHAR
_aws_profile Input Column

The AWS profile defines the AWS identity used. It can be defined via credentials or by assuming a IAM role.

STRUCT(
    "type" VARCHAR,
    "name" VARCHAR,
    "account_id" VARCHAR,
    "via_profile_name" VARCHAR,
    "assumed_role_arn" VARCHAR,
    "organization" STRUCT(
        "account_name" VARCHAR,
        "id" VARCHAR,
        "tags" STRUCT(
            "key" VARCHAR,
            "value" VARCHAR
        )[],
        "master_account" STRUCT(
            "id" VARCHAR,
            "email" VARCHAR
        ),
        "parents" STRUCT(
            "type" VARCHAR,
            "id" VARCHAR,
            "name" VARCHAR,
            "tags" STRUCT(
                "key" VARCHAR,
                "value" VARCHAR
            )[]
        )[]
    )
)
Show child fields
_aws_profile.account_id

The AWS account id

_aws_profile.assumed_role_arn

The ARN of the assumed role

_aws_profile.name

The unique name of the profile.

_aws_profile.organization

Information about this profile's membership in the AWS organization.

Show child fields
_aws_profile.organization.account_name

The name of account speciifed by the organization

_aws_profile.organization.id

The organization id

_aws_profile.organization.master_account
Show child fields
_aws_profile.organization.master_account.email

The organization master account email address

_aws_profile.organization.master_account.id

The organization master account id

_aws_profile.organization.parents[]
Show child fields
_aws_profile.organization.parents[].id

The id of the parent

_aws_profile.organization.parents[].name

The name of the parent

_aws_profile.organization.parents[].tags[]
Show child fields
_aws_profile.organization.parents[].tags[].key
_aws_profile.organization.parents[].tags[].value
_aws_profile.organization.parents[].type

The type of parent can be an organization unit or a root

_aws_profile.organization.tags[]
Show child fields
_aws_profile.organization.tags[].key
_aws_profile.organization.tags[].value
_aws_profile.type

The type of profile, either 'credentials' or 'assumed_role'

_aws_profile.via_profile_name

This IAM role for this profile is assumed by first utilizing another profile with this name to obtain credentials.

communication_types

A JSON-formatted array that contains the available communication type options, along with the available support timeframes for the given inputs. 

STRUCT(
    "type" VARCHAR,
    "supported_hours" STRUCT(
        "start_time" VARCHAR,
        "end_time" VARCHAR
    )[],
    "dates_without_support" STRUCT(
        "start_date_time" VARCHAR,
        "end_date_time" VARCHAR
    )[]
)[]
Show child fields
communication_types[]
Show child fields
communication_types[].dates_without_support[]
Show child fields
communication_types[].dates_without_support[].end_date_time

End Date Time (UTC). RFC 3339 format : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.

communication_types[].dates_without_support[].start_date_time

A JSON object containing start and date time (UTC). Date and time format is RFC 3339 : 'yyyy-MM-dd'T'HH:mm:ss.SSSZZ'.

communication_types[].supported_hours[]
Show child fields
communication_types[].supported_hours[].end_time

End Time. RFC 3339 format 'HH:mm:ss.SSS'.

communication_types[].supported_hours[].start_time

Start Time. RFC 3339 format 'HH:mm:ss.SSS'.

communication_types[].type

A string value indicating the communication type. At the moment the type value can assume one of 3 values at the moment chat, web and call.

language_availability

Language availability can be any of the following:

  • available

  • best_effort

  • unavailable 

VARCHAR